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At Pet Reviver, we’re committed to delivering your pet essentials safely and on time. Below is everything you need to know about how our shipping works.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, you’ll receive a confirmation email with tracking details.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Our products are shipped from our trusted partner warehouses.

• Estimated delivery time: 3–7 business days
• In some cases, delivery may take a little longer due to customs clearance, weather conditions, or high-demand periods.

We always aim to get your order to you as quickly as possible.

Shipping Locations

Currently, we ship to United States, But we can ship to worldwide (Contact us).
If your country is not listed, please contact us before placing an order.

Shipping Costs

Shipping fees (if applicable) are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email.
Please allow 24–72 hours for tracking information to update.

Customs & Duties

Customs fees or import taxes (if any) are the responsibility of the customer.
These charges vary by country and are not controlled by Pet Reviver Store.

Delayed or Lost Packages

If your order hasn’t arrived within 20 business days, please contact our support team.
We’ll investigate the issue and make it right—either with a replacement or a refund where appropriate.

Incorrect Address

Please double-check your shipping address before placing your order.
Pet Reviver Store is not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions about shipping, feel free to reach out:

📧 Email: confidencerakib@gmail.com

We’re always happy to help.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at confidencerakib@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at confidencerakib@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at confidencerakib@gmail.com.